Unparalleled Customer Service

I have purchased and used JReviews in the past for other clients and had no trouble installing and configuring them to work within their Joomla sites, but never needed to purchase any add-ons prior this new project I acquired.

I had several programming issues I caused and could not solve them unless I used my prior backup and lose all the data entry. The usual case of I should have read the documentation before attempting to install, but I was in a rush to see the new product work. So, I gave in, like asking for directions at a gas station, and submitted a ticket to the help desk.

To my surprise, within 5 minutes, I had a response back from Alejandro. Not only was the response to my ticket a great surprise, but he had fixed my issues prior to sending me an email that he was on the case and working on it. I’m used to the other way around of getting an email stating they are working on it and never hearing back. But, not from this company!

I was so impressed that I asked two (well more than 2 but who is counting) other questions in my email and not on the ticket submitted and those were answered not only to my satisfaction, but well beyond it.

I still need to purchase several of the add-ons for this current project and I am sure Alejandro will be there with a safety net when I mess things up, AGAIN!

I would highly recommend this company, its products, and when things go awry, the help desk. You have a very loyal customer for life.

Jonathan Fleischer

WebMaster/Graphic Designer, Digital Creations USA