I have purchased and used JReviews in the past for other clients and had no trouble installing and configuring them to work within their Joomla sites, but never needed to purchase any add-ons prior this new project I acquired.

I had several programming issues I caused and could not solve them unless I used my prior backup and lose all the data entry. The usual case of I should have read the documentation before attempting to install, but I was in a rush to see the new product work. So, I gave in, like asking for directions at a gas station, and submitted a ticket to the help desk.

To my surprise, within 5 minutes, I had a response back from Alejandro. Not only was the response to my ticket a great surprise, but he had fixed my issues prior to sending me an email that he was on the case and working on it. I’m used to the other way around of getting an email stating they are working on it and never hearing back. But, not from this company!

I was so impressed that I asked two (well more than 2 but who is counting) other questions in my email and not on the ticket submitted and those were answered not only to my satisfaction, but well beyond it.

I still need to purchase several of the add-ons for this current project and I am sure Alejandro will be there with a safety net when I mess things up, AGAIN!

I would highly recommend this company, its products, and when things go awry, the help desk. You have a very loyal customer for life.

I was searching for comparing extension for Joomla. I received recommendation for JReviews from its competitor. JReviews promissed many features that I wanted. But I was unsure how they work and whether I will be able to use them. I asked many questions before I decided to buy JReviews. What convinced me were very professional replies to my sometimes dilletante questions before I even decided to buy.

I never regreted to have purchased JReviews. Now I am using it for about 4 months and I can say it is excellent extension. At the beginning I thought it will be complicated. Although is has very many features its administration is quite easy and I learned to use it very fast. There is excellent documentation for JReviews and its template. Obviously I had many question that I posted in the forum. Each of them was answered within one day. Many times within minutes. Although my programming knowledge is basic with the help of Kristian and Alejandro I am able to use overrides for individualising of my site.

I must say that I have never experienced such professional and friendly support. For all my questions, even for stupid ones I received well meant reply and advices that went many times further over my query.

I want to express to Kristian and above all to Alejandro my greatest thanks.